Refund Policy

1.Overview

This Refund Policy explains when and how you can request a refund for TracGlobal hardware, installation and subscription services. It should be read together with our Terms of Service.

2.Promotional first year

The first year of platform access is provided free with every new installation, so there is nothing to refund for that period. Hardware and installation charges are separate and are covered by the sections below.

3.Hardware

Unused tracking devices in their original condition and packaging may be returned within fourteen (14) days of delivery for a refund of the hardware price, less any shipping or restocking costs. Devices that have been installed, activated, damaged or tampered with are not eligible for a refund except where they are found to be faulty.

4.Faulty devices

If a device is faulty on arrival or fails due to a manufacturing defect within its warranty period, we will repair or replace it at no charge. If we cannot repair or replace it, we will refund the hardware price. Faults caused by misuse, accident, unauthorised repair or tampering are not covered.

5.Installation fees

Installation fees are refundable only if the installation has not yet been carried out. Once a device has been installed, installation charges are non-refundable.

6.Subscription fees

Subscription fees charged after the free promotional year are billed in advance. You may cancel at any time; cancellation stops future billing but already-paid subscription fees are generally non-refundable, except where required by law or where we have failed to provide the service.

7.Non-refundable items

The following are not refundable:

• SMS credits and third-party messaging charges that have been used.
• Installation labour once completed.
• Subscription periods that have already started, save as noted above.

8.How to request a refund

To request a refund, contact us with your account details and the reason for the request via our contact page or the phone numbers below. Approved refunds are processed to the original payment method, typically within fourteen (14) business days of approval.